La Encantada Collective Terms & Conditions
General Terms
This agreement is between LEC (La Encantada Collective) and anyone who subscribes, buys, enrols or attends any of LEC’s services
By subscribing, buying, enrolling or attending any of LEC’s services you agree with the terms and conditions below.
Class Timetable
We reserve the right to add, change or remove classes and instructors on our timetables without notice. The most up-to-date timetable will be available at our website.
Your Health
In attending our classes, we trust that you are in good health condition and that you know of no medical or other reason why you cannot or should not engage on active or passive exercise. Our staff and contractors are not medically trained or qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting classes with us.
Waiver: You understand there are specific risks of physical or property damages, losses, or injury that may result from your participation with LEC classes, and you voluntarily assume the risks associated with such participation.
Allowing us to use your image
We sometimes film and/or photograph classes, rehearsals, parties and other activities at our studios or in other locations. It is possible that you will appear in these materials. By accepting this agreement, you allow us the unrestricted right and permission to use your image in printed or digital promotional materials including, but not limited to: websites, social media, flyers, banners and videos.
Payments
General Terms
All services provided by LEC must be paid in advance. Any outstanding amounts in your account must be paid before you can attend classes or any of our services with LEC, which include but are not limited to: studio hire, group classes, private classes, bootcamps, workshops, performance courses and extra-rehearsals.
If you have attended any of our classes, events, workshops etc, your credit card/bank account may be charged automatically. We have the right to charge your credit card at regular intervals until full payment is received. Any declined payments may incur additional fees.
Once you have registered for any La Encantada Collective course and classes have commenced we cannot offer refunds for cancellations or no-show to classes. We do not provide refunds for change of mind.
La Encantada Collective will offer a refund only if:
you are unwell and a medical certificate is provided by a medical professional
the class was cancelled due to lack of numbers
the class was cancelled due to an emergency or circumstances beyond our control.
We will debit your membership fee from your nominated account or credit card on the same day every week.
Your debits will appear as “La Encantada Collective” on your credit card or bank statements.
If debit dates fall on a public holiday, we will debit your nominated account or credit card on the next business day. Debits might take up to 5 days to come out of your account.
It is your responsibility to make sure your account has enough funds for us to charge your membership fees on a monthly basis.
It is your responsibility to update your payment details in PunchPass if you are transferring or closing your account or updating your card prior to your next direct debit.
What happens if your direct debit fails?
If you do not have sufficient funds to fully pay your fees on the due date, we will suspend your access to classes until your payments are up to date. We will continue to debit your nominated account without notice, until we have received the total amount you owe us. Should we continue to be unable to collect payment from your nominated bank account or credit card, we will contact you and ask you to nominate an alternative bank account or credit card for direct debit. Please note we charge an administration fee for unsuccessful payments.
Our Prices
Can we increase your prices?
Our fees are displayed on the website. We reserve the right to increase our fees at any time without notice. We will make a reasonable effort to inform you and all students of any increase of fees in advance via email. If we don’t hear from you, we will consider that you have agreed with the new fees. Memberships: any fee increase will only affect you after the expiry date of your membership or if you sign-up for a new contract.
Auto-Renewals
How do auto-renewals work?
If you are on a weekly paid membership, we will automatically renew your membership on a weekly basis.
Cancellations & Refunds
Casual & Term Technique or Choreography Courses can not be refunded, rolled over or credited. Unless
you are unwell and a medical certificate is provided by a medical professional
the class was cancelled due to lack of numbers
the class was cancelled due to an emergency or circumstances beyond our control.
You may cancel your membership by giving 30 days notice via email to elysia@laencantadacollective.com.au. You will be required to pay all fees up until that date and any outstanding fees for services already supplied to me, regardless of whether or not I attend classes after the date of my notice.
All communication regarding membership cancellations must be done via email to elysia@laencantadacollective.com.au.
We do not accept refund requests for services/packs/classes purchased more than 3 months prior. No refunds or exchanges on gift cards.
Can I transfer my membership?
Memberships cannot be transferred.
Can LEC cancel my membership?
We reserve the right to cancel your membership should your direct debit payments continue to bounce and no alternative method of payment is provided in a timely manner or may you refuse to abide by administrative requirements. In the event that you had your membership cancelled by LEC and you may wish to use any of LEC’s services, classes or memberships in the future, you will be requested to pay any outstanding debt from previous services. LEC may refuse direct debit payment options and request upfront payment.
Bootcamps & Workshops
We do not offer refunds for pre-paid bootcamps and workshops.
Public Holidays & Annual Breaks
Cancellation of Classes
LEC does not operate classes on Public Holidays. LEC reserves the right to cancel classes due to unforeseen circumstances. We will make a reasonable effort to inform cancellation of classes in advance via our social media channels, email, our website and during classes.
End of year break
LEC closes over the Summer break (Christmas - Early January). Some Summer Programs may run through this duration.
Choreography Courses
By signing-up to a Performance Course you agree with the terms and conditions below.
Prices & Payment
Advertised prices include GST
Students are not allowed to “try” choreos. Full payment must be done before the start of the performance course.
You must pay the full amount of the course in order to secure your spot.
Additional fees may be charged for extra rehearsals scheduled outside regular training times.
Attendance
You must attend at least 95% of the course or you may be restricted from performing.
If you miss training sessions, or if you don’t feel ready, you can book choreo catch-up private classes, which will bring you up to speed with the group.
Should the duration of the choreography course exceed the initial scheduled hours to master, a fee of $20 per hour will apply for subsequent classes. We encourage instructors to limit extra sessions to a maximum of 3 hours per choreography.
Extra Costs
The cost of the choreography course does not include costumes or shoes & accessories.
Some performances and events require the performers to pay an entry fee or full pass.
Copyright of choreography
All choreographies taught by any of LEC instructors are property of LEC and are not to be used for any other unauthorized purpose than at LEC authorised events.
Studio Hire
Bookings are confirmed upon payment.
Advertised prices are per hour and exclusive of GST.
Bookings must be of a minimum of 1 hour. We do not accept bookings with fractions of an hour. E.g. 1.5hr
Any use of the studio after 15 minutes over agreed booking time will be charged at an additional hour at full rate.
Please note that we do not issue refunds unless we cancel the booking.
For cancellations requested with more than 24 hrs notice, we will credit the total amount of your booking to your account with us.
For cancellations requested with less than 24 hrs notice, the booking will be lost, and no credit issued.
Reschedule requests must be done with no less than 24 hrs notice.
Keeping your belongings safe
Please keep your belongings safe and do not bring valuables into the studio. We cannot accept responsibility for any loss or damage to your belongings while you are at the studio. We will not hold your lost property for more than one month.
Refusal of entry
We can refuse entry to anyone, if you act unreasonably or break the studio conduct. We may also warn you that you risk having your membership cancelled. If you continue to behave in the same way, we may refuse your attendance immediately. We can refuse your attendance without warning if you behave in a way that is risky or seriously inappropriate, such as:
Threatening or harassing others
Damaging premises
Using illegal or performance-enhancing drugs/alcohol
Instructing other members when we have not authorised you to do so